Welbilt Marine Launches Comprehensive GalleyCare Plan to Support Cruise Industry
Guildford, UK - Welbilt Marine segment is thrilled to announce the launch of GalleyCare, a much-requested offering that will; support, service, repair (inclusive of parts), and monitor a customer’s galley catering equipment. This all-encompassing package is designed to ensure that with regular maintenance, galleys work as smoothly as possible, helping to reduce equipment downtime and enabling maximum lifespan.
Alexis Bourgault, Director of Global Strategic Account at Welbilt is delighted to be able to offer such a thorough offering, “With galley staff having thousands of people relying on them life is hectic enough without the added inconvenience of equipment breakdowns. Without proper maintenance even the very best equipment can become inefficient, that’s why Welbilt has created GalleyCare to help ensure prevention of issues before they arise and to support cruise operations in the long term. With our annual plan, cruise operators can benefit from Welbilt experts using original OEM parts to maintain your galley equipment, allowing for a longer lifespan and reduced downtime.”
The GalleyCare package will include:
Nicolas Lesbats, Global Marine Aftersales Manager at Welbilt, believes that GalleyCare will provide operators with the most comprehensive aftersales package available, “Not only does Welbilt have the right hands on-deck to provide physical support for your machines, the GalleyCare plan also provides extra training for your staff on the correct way to use and maintain your equipment. Through the continual monitoring of your equipment and providing the latest equipment software updates, we will be able to keep costs low and performance high.”
Welbilt GalleyCare provides peace of mind on a portfolio of brands including Cleveland™, Convotherm®, Crystal Tips™, Delfield®, Frymaster®, Inducs®, Merco®, Merrychef®, Multiplex®, WMaxx™ from the Welbilt Brand portfolio and Ambach®, Egro® from the Ali Group portfolio.
Alexis Bourgault, Director of Global Strategic Account at Welbilt is delighted to be able to offer such a thorough offering, “With galley staff having thousands of people relying on them life is hectic enough without the added inconvenience of equipment breakdowns. Without proper maintenance even the very best equipment can become inefficient, that’s why Welbilt has created GalleyCare to help ensure prevention of issues before they arise and to support cruise operations in the long term. With our annual plan, cruise operators can benefit from Welbilt experts using original OEM parts to maintain your galley equipment, allowing for a longer lifespan and reduced downtime.”The GalleyCare package will include:
- Remote support worldwide through telephone or email
- Assessment and monitoring of fleet equipment throughout the lifetime of the equipment
- A 5-star maintenance package including on-board maintenance and the latest software updates
- Dedicated responsive and comprehensive repair service should the unexpected happen
- Supply and fit of original OEM parts guaranteed
Nicolas Lesbats, Global Marine Aftersales Manager at Welbilt, believes that GalleyCare will provide operators with the most comprehensive aftersales package available, “Not only does Welbilt have the right hands on-deck to provide physical support for your machines, the GalleyCare plan also provides extra training for your staff on the correct way to use and maintain your equipment. Through the continual monitoring of your equipment and providing the latest equipment software updates, we will be able to keep costs low and performance high.”Welbilt GalleyCare provides peace of mind on a portfolio of brands including Cleveland™, Convotherm®, Crystal Tips™, Delfield®, Frymaster®, Inducs®, Merco®, Merrychef®, Multiplex®, WMaxx™ from the Welbilt Brand portfolio and Ambach®, Egro® from the Ali Group portfolio.